Shipping Policy

Effective Date: August 14, 2026

At Scentory, every fragrance decant is carefully prepared and packaged to order. We take great care to ensure that your order is securely packaged and shipped as quickly as possible.

Order Processing

Orders are typically processed within [1–3 business days after payment has been successfully received.

Because our fragrance decants are individually prepared and packaged for each order, additional processing time may occasionally be required during periods of high order volume, holidays, or promotional events.

Orders are not processed or shipped on weekends or major U.S. holidays.

Shipping Methods

We offer shipping options available at checkout. Available shipping methods, estimated delivery times, and shipping costs will be displayed before you complete your purchase.

Please note that shipping times are estimates provided by the carrier and are not guaranteed delivery dates.

Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation has been sent.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for any additional shipping costs required to reship the order.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed, Lost, or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, Scentory is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, mailrooms, or the carrier before contacting us.

For packages that appear to be lost or significantly delayed while in transit, please contact us so we can assist you in determining the appropriate next steps.

Damaged Packages

We carefully package all fragrance decants to help protect them during transportation.

If your order arrives damaged, please contact our customer support team as soon as possible and provide:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• Photos of any visible damage to the packaging

This information may be required to determine whether a claim can be submitted with the shipping carrier.

Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us within [48 hours] of delivery.

Please include your order number and photographs of the items received when contacting customer support so we can investigate and work to resolve the issue.

International Shipping

At this time, Scentory Shop ships to [United States only / selected international destinations].

Customers are responsible for any customs duties, import fees, taxes, or other charges imposed by their destination country when applicable.

International shipments may also experience delays due to customs processing. These delays are outside of our control.

Fragrance Shipping Restrictions

Because fragrances may contain alcohol and can be classified as hazardous materials for transportation purposes, certain shipping restrictions may apply depending on the destination and shipping carrier.

We reserve the right to modify, restrict, or cancel shipments to locations where the transportation of fragrance products is not permitted or where applicable carrier restrictions prevent fulfillment.

Shipping Policy Changes

Scentory Shop reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have questions regarding your order or our Shipping Policy, please contact our customer support team at:

Scentory Shop
Scentory